Includes instruction in laptop ideas, information programs, networking, working methods, pc hardware, the Web, software program functions, help desk ideas and downside solving, and rules of customer support. Laptop technical support: This concentration develops abilities specific to working with office professionals to resolve pc-associated issues. These expertise prepare college students to work at a help desk responding to a client’s computer problems and performing setup, upgrades, and repairs to computers and computer peripherals. It is 100 percent online. You may benefit from the identical excessive-quality instruction as on-campus students and graduate with the identical degree. The diploma doesn’t indicate whether the degree was earned on-line or on-campus.